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Questions about an order, ingredients, wholesale or anything else — we're here to help.

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Got a question? Send us a note and we'll be back to you within 24 hours.

Frequently asked questions

We believe in being open about everything we make. Below are honest answers to the questions we get asked most about our ingredients, sourcing, testing and how to get the best from your routine.

How long until I get a response?

We aim to reply to every message within 24 hours, Monday to Friday.

Where do you ship from?

All UK orders are shipped from our warehouse in the United Kingdom.

Can I change or cancel my subscription?

Yes — you can manage, pause or cancel your subscription anytime from your account.

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